Privacy & Security

Thank you for choosing Freshly (“the App”). This Privacy Policy outlines how we collect, use, and safeguard your sensitive user data to ensure your privacy and security. By using the App, you agree to the terms outlined in this Privacy Policy.

Description

At Freshly we believe in the power and benefits of better health information. When patients and physicians come together, we can learn from one and another in engaging ways that are simply not possible when we are looking for health information alone. Because online sharing in health is a new concept, you should be comfortable and confident that you can share securely and privately. This is why on Freshly you can ask health questions and explore health information without also sharing your personal identity. We call this "secure sharing." How does it work? When you share health information on Freshly, only you know who you are. Your identity is protected. Your chosen doctor is able to view all your medical details, queries and any supporting material that you may have provided with the case, but what he does not get to know is any of the information which identifies you which includes your name and contact details. Our company culture respects the values of secure sharing. Our employees receive privacy training, and we have written our Privacy Statement in easy to read language.
Your Identity is Private
Your real name is private, and this is not shared with doctors. Personally Identifiable Information is not visible to doctors on the site
We are Secure
We provide Bank-Level Security and encryption. Verification is required to reset a password.
Tips for Staying Secure
Here are some tips about how to stay private and share securely:
Always keep your password private. Do not reveal Personally Identifiable Information to doctors on Freshly (for example, do not give a your name or phone number when exchanging Messages, and do not post Personally Identifiable Information on the consultation query)
Do not leave an active Freshly session unattended
Our Privacy Principles, Privacy Constitution & Member Bill of Rights
Freshly Governing Privacy Principles
We believe that trusted health information from physicians leads to better decisions. We also believe that securely sharing health questions and information can change the way we understand and manage our well-being, and can redefine personal health. We take your privacy and security very seriously. That is why we have a Privacy Constitution, consisting of our pledge to you and your rights. This Constitution helps guide our decisions about privacy and security, and secures your rights as a member of our service. Member privacy is governed by our Privacy Statement, which contains answers to common questions about how our site works and how information provided to us is used and protected. We encourage you to refer to our Privacy Statement any time they have any questions about Freshly and privacy. If you have any suggestions for how we can improve your privacy experience on Freshly, please let us know.
Freshly Privacy Constitution & Member Bill of Rights

Our Pledge to You:

• 1. We are here to help.
  We are here to help you find useful answers and health information from trusted physicians to help you make better decisions about your health and well-being. We ask only for data that can help us provide this service to you, and to use the data provided to improve your experience on our site.
• 2. We let you decide.
  We let you decide what you want to share. Other than the information required to sign up for Freshly, you are not required to share any information with us to useFreshly.
• 3. We are safe and secure.
  We will keep the personal information that you provide to us safe and secure. Our data security meets or exceeds industry standards. We use technology, policies, and conduct, together with a privacy-centered company culture, to ensure that your data is safe with us.
• 4. Your Identity is Not For Sale.
  We would not sell your personally identifiable information.
  
  

• 1. You share what you want.
  Sharing is a matter of personal choice. While sharing improves your experience on Freshly and the experience of everyone who uses the service, people have different opinions about how much they want to share. With Freshly you share what you want, when you want, and sharing is not required to use Freshly.
• 2. You control your privacy.
  You control your privacy. Our experience is designed to make all information about members on the site anonymous, and identified only by a member’s Public Profile Name and Public Profile Image.
• 3. You control your personal information.
  You can edit or delete any personal information that you add to your account and Health History.
• 4. You are entitled to know what and how we use the information provided to us.
  You have the right to know what Personally Identifiable Information we collect and how it is shared. Our sharing preferences are transparent and we clearly state what information we collect and how it is used.

Related to your health data:

• 1. Sensitive User Data Access: Our privacy policy discloses that Freshly may access sensitive user data such as personal health information, dietary preferences, and exercise routines.
• 2. Collection, Use, and Sharing of Sensitive User Data: We collect sensitive user data to provide personalized diet and exercise recommendations, track progress, and improve the functionality of the App. This data is only shared with third parties for essential services such as analytics or as required by law.
• 3. Play Store Data Safety Labels: Our Play Store data safety labels accurately reflect the disclosures made in this privacy policy.
• 4. Purpose of Data Usage: Sensitive user data is solely used for providing or enhancing the functionality and features of the App. It is not used for any other purpose without explicit user consent.
• 5. User Consent: Data access is contingent upon obtaining the user’s consent. Users have the option to grant or revoke consent for data collection and usage at any time within the App’s settings.
• 6. Protection of User Data: We are committed to protecting Health Connect user data against unauthorized or unlawful access, destruction, loss, alteration, or disclosure. We employ industry-standard security measures to safeguard user information.
• 7. Data Deletion: Users have the right to delete their data from the App at any time. This can typically be done through the App’s settings or by contacting our support team.